Frequently Asked Questions

For First-Time Users:
To add data to your package, begin by navigating to the Products section and selecting Add a Product. Choose the subscription package that best aligns with your trading requirements. You will then be guided through selecting a payment plan and creating a username and password. In the Select Exchanges and Add-Ons section, you can customize your package by adding the specific data and services you need.

For Existing Users:
If you are an existing user, go to the Services section and click Add/Cancel Add-On Services. This will direct you to a page where you can modify your package by selecting additional exchanges or add-on features.

If you would like to switch to the discounted prepaid plan, please navigate to Account Maintenance to cancel your current monthly service and initiate a prepaid subscription. Note that prepaid plans may still incur monthly charges depending on the subscriptions you choose.

To switch from a prepaid plan back to a monthly plan, please contact us at [email protected]

Your username is created by you and is used to log into the eSignal application. Your Customer ID is automatically generated when you create an eSignal account and is used to access the Account Maintenance portal. We recommend keeping your Customer ID readily available, as it helps us assist you more efficiently.

Before you decide to subscribe to eSignal and download the application, please ensure that your PC meets the proper System Requirements. In particular you will need a Windows Operating System as eSignal is not compatible with Mac (i.e. Macintosh/Apple) or Linux Operating Systems.

MINIMUM

RECOMMENDED

FIREWALL NOTICE
If you plan on running the software for Windows through a firewall or from your workplace, please read this important information before downloading.

Downloading the eSignal trading software is easy. Complete the steps shown below on installing and running eSignal trading software for the first time.

Choose Open when the dialogue box appears. Once the file transfer is complete, the install procedure will begin automatically.

Enter your username and password when prompted. If you do not have those yet, you can enter them later when launching eSignal trading platform. You will have other options to consider during installation, but in the vast majority of cases, you can simply leave the default choice as is and hit Next.

That is it! You are now ready to start using eSignal trading software. Simply look for the eSignal icon on your desktop to start the program. For a complete list of integrated brokers, including compatibility information, see our trading integration partner page.

Note: In the rare instance that you run into a problem while installing, you can choose Save when the installer dialogue box appears. Our installer will load the compressed eSignal program into a file and download it to your PC. This takes 10 – 20 seconds on a high-speed connection. Once this file has successfully loaded onto your PC, you simply double-click to start the installer and perform step 2 as described above.