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The product training pre-recorded video “Getting Started with LiveCharts 3.0” will show you everything you need to get started with LiveCharts:

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This New User Orientation information will help you get started using LiveCharts. It has information on the basics of LiveCharts, along with resources to help answer other questions you may have.

System Requirements

LiveCharts is a browser-based application that requires Sun Java to be installed. Internet Explorer 6.0 and Firefox 2.0 or greater are the recommended browsers for LiveCharts. Additionally, Ports 2812 and 80 are both required to ensure proper access.

Logging In

Once registration is complete, you’ll be assigned a Username and Password, which are required for your access to the product on the Log In page. The Log In is case sensitive, so be sure to enter your Username and Password exactly as you receive them.

Symbol Lookup

You can use the Symbol Lookup to find symbols and symbol formats for indices, equities, futures, and more. The Symbol Search window contains three options for search criteria:

  • Symbol
  • Name / Keyword
  • CUSIP (Committee on Uniform Securities Identification Procedures)

We also have other resources that are helpful in locating symbols, such as our Symbol Directory and Symbol Format page.

Account Maintenance

Manage your account online using Account Maintenance. Check your billing or make changes to your account using this feature. Account Maintenance provides 24 / 7 access to your account information, as well as many other benefits:

  • Add / delete services (exchanges, news services, etc.)
  • Pay your bill
  • Change passwords
  • Restart an account
  • View billing history
  • Update credit card

LiveCharts KnowledgeBase

Visit the LiveCharts KnowledgeBase to find additional documentation and answers to other questions you may have.

Contact Us

Contact us with any questions or comments you may have regarding LiveCharts. We’re eager to assist you with any of your Billing, Service or Technical Support questions.


Billing / Account Help
File Share
Firewall and Proxy Server Configuration
Service Bulletins / Network / System Status
Report a Questionable Price

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