Contact Support by Product or Service

Use the links below for Customer Support and Service contact information for the product / service you’re interested in.

LIVE REP SUPPORT

Talk to one of our Technical Support Representatives in real time over the Internet. Get help on technical issues and basic billing issues.

LiveRep Hours:
Sunday, 6:00 pm – Friday, 4:30 pm ET (-5 GMT)

EMAIL SUPPORT

Customer Service:
Contact us via email for issues relating to billing, account maintenance and payment information.

Tech Support:
Contact us via email for issues relating to symbols, data or software.

PHONE SUPPORT

North America
Phone: 510.264.1700
Fax: 510.266.6060
Press “1” for Billing / Customer Service
Press “2” for Technical Support

Support Hours:
Monday – Friday
8:00 am – 6:00 pm ET

eSIGNAL FORUMS

The Forums are a great place to talk about product features, new trading strategies, how to get the most out of eSignal and much more.

HOLIDAY SCHEDULE

Link to a listing of days our Customer Service Department will be closed.

CUSTOMER CARE

If we fail to respond to your inquiry in a timely manner or you feel your issue requires management’s assistance to resolve, please let us know and, where applicable, give as much information about your inquiry as possible.

USER REVIEWS / TESTIMONIALS

Read what other users say about our products or submit your own user review / testimonial.

For sales questions, please call:
In the U.S.: 800.815.8256.
In Europe: +44 (0)20 7825 8770.
In Australia: +61 3 9249 2171.
In Asia: +61 2 8668 1600.

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