Contact Support by Product or Service

Use the links below for Customer Support and Service contact information for the product / service you’re interested in.

LIVE REP SUPPORT

Talk to one of our Technical Support Representatives in real time over the Internet. Get help on technical issues and basic billing issues.

Chat with Sales

Chat with Support

LiveRep Hours:
Sunday, 6:00 pm – Friday, 4:30 pm ET (-5 GMT)

EMAIL SUPPORT

Customer Service

For issues relating to billing, account maintenance and payment information

Tech Support

For issues relating to symbols, data or software

Sales

For brand new subscribers

PHONE SUPPORT

Americas: +1 770 999 4511
EMEA: +44 203 948 6511
Singapore: +65 3158 3105
Australia: +61 3 9067 7000

Press “1” for Billing / Customer Service
Press “2” for Technical Support
Press “3” for Retail Sales

Sales and Customer Service Hours
Monday - Friday
8:00 AM - 6:00 PM EST

Technical Support Hours
Monday - Friday
Americas: 8:00 AM - 6:00 PM EST
EMEA: 10:00 AM GMT - 6:00 AM GMT
Singapore: 9:00 PM - 2:00 PM SGT
Australia: 12:00 AM - 5:00 PM AEDT

eSIGNAL FORUMS

The Forums are a great place to talk about product features, new trading strategies, how to get the most out of eSignal and much more.

HOLIDAY SCHEDULE

Link to a listing of days our Customer Service Department will be closed.

CUSTOMER CARE

If we fail to respond to your inquiry in a timely manner or you feel your issue requires management’s assistance to resolve, please let us know and, where applicable, give as much information about your inquiry as possible.