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Customer Support

QuoTrek: Support Contact

LiveRep Support

Talk to one of our Technical Support Representatives in real time over the Internet. Get help on technical issues and basic billing issues.

LiveRep Hours:
Sunday, 3:00 p.m. - Friday, 1:30 p.m. PT (-8 GMT)

Email Support

Customer Service:

Contact us via email for issues relating to billing, account maintenance and payment information..

Tech Support:

Contact us via email for issues relating to symbols, data or software.

Phone Support

NORTH AMERICA

Phone: 510.264.1700
Fax: 510.266.6060

Press "2" for Tech Support

Phone Support Hours:
5:00 a.m. - 4:30 p.m. PT

EUROPE

Phone: +44 (0)20 7825 8777
Fax: +44 (0)20 7825 7570

Phone Support Hours:
07.00 - 17.30 GMT
 

ASIA PACIFIC

Phone: +61 (2) 8668-1600
Fax: +61 (2) 9267-5786

Press "2" for Tech Support

Phone Support Hours:
8:30 a.m.- 5:30 p.m. Australian ET


QuoTrek Forums

The Forums are a great place to talk about product features, new trading strategies, how to get the most out of QuoTrek and much more.

Holiday Schedule

Link to a listing of days the our Customer Service Department will be closed.

Customer Care

If we fail to respond to your inquiry in a timely manner or you feel your issue requires management's assistance to resolve, please let us know and, where applicable, give as much information about your inquiry as possible.

User Reviews / Testimonials

Read what other users say about our products or submit your own user review / testimonial.