eSignal, Advanced GET Edition: Support Contact
LiveRep Support
Talk to one of our Technical Support Representatives in real time over the Internet. Get help on technical issues and basic billing issues.
LiveRep Hours:
Sunday, 6:00 p.m. - Friday, 4:30 p.m. ET (-5 GMT)
Email Support
Customer Service:
Contact us via email for issues relating to billing, account maintenance and payment information.
Tech Support:
Contact us via email for issues relating to symbols, data or software.
Phone Support
NORTH AMERICA
Phone: 510.264.1700
Fax: 510.266.6060
Press "1" for Billing / Customer Service
Press "2" for Technical Support
Phone Support Hours:
8:00 a.m. - 6:00 p.m. ET
EUROPE
Phone: +44 (0)20 7825 8777
Fax: +44 (0)20 7825 7570
Phone Support Hours:
07.00 - 17.30 GMT
ASIA PACIFIC
Phone: +61 (2) 8668-1600
Fax: +61 (2) 9267-5786
Press "2" for Customer Service and Tech Support
Phone Support Hours:
8:30 a.m.- 5:30 p.m. Australian ET
Advanced GET Forums
The Forums are a great place to talk about product features, new trading strategies, how to get the most out of eSignal and much more.Holiday Schedule
Link to a listing of days the our Customer Service Department will be closed.Customer Care
If we fail to respond to your inquiry in a timely manner or you feel your issue requires management's assistance to resolve, please let us know and, where applicable, give as much information about your inquiry as possible.User Reviews / Testimonials
Read what other users say about our products or submit your own user review / testimonial.
