...your staff...make the client feel like more than just a number

“Your team is to be congratulated. I find your staff extremely courteous. They make the client feel like more than just a number. You are running a "model" business as far as customer relationships are concerned. Well done. Keep up the excellent work.”
- D. Cudmore

You all did a fantastic job! I appreciate your services, and I will be a lifelong customer.

“I recently attended a seminar in Chicago where they demonstrated a software program that was astounding in its ability to identify stock trends. This software far surpassed my needs. I couldn't wait to buy it! It is Advanced GET, created by the folks at eSignal.

After I received the software and my password, it was some time before I could install it. And, then, I couldn't find it! Given the support you get these days from most companies, I was really concerned about what the people at eSignal would do for me. But, with eSignal, no worries! I had account representatives who not only helped me with this matter, but FOLLOWED UP with me as well. Wow! That far surpassed my expectations.

You guys knocked my socks off with your attention to my problem and your tools for trading that are going to make me money without a doubt. You all did a fantastic job! I appreciate your services, and I will be a lifelong customer. ”
- E. Oberlohr

All that supreme service is a guarantee for your company’s great future.

“Congratulations on the great service you offer to your clients all the time. The answer and prompt reaction I just got from Christine Biedermann were super. This is also the case with other friends at eSignal, such as Michael and many at your support desk. eSignal is doing great both in the products it offers and its support for those products.

Much of this is owing to your great people. All that supreme service is a guarantee for your company’s great future. All the best and thank you very much.”
- M. Collignon

I've had to call Microsoft and HP a couple times, and I can tell you that they could learn a lot about how to service customers from Ms. Holmes.

“I have been a user of eSignal for 2 years and never called tech support for assistance until today -- not because I had no problems but because my experience with calling tech support at other vendors was never pleasant. The tech support people always made me feel like an idiot.

Today, I had to call. So, with fear and trembling, I called your technical support department, figuring the person I would talk to would act as if he was talking to a cretin.

Instead, I talked to Heather Holmes, someone really interested in solving my problem. She not only took care of the problem, she also told me about "Power Scan" and "Turbo Scan" (which I've decided to try) and helped me after the download so I wouldn't lose any of my portfolio data. She gave me her email address and told me if I had any further problems or questions to email her and she would get back with me. That is customer service!

I've had to call Microsoft and HP a couple times, and I can tell you that they could learn a lot about how to service customers from Ms. Holmes. Her supervisor deserves congratulations for hiring such a bright person.

Congratulations and thank you.”
- James G. J.

Your company offers the best support service!

“Your company offers the best support service I have ever encountered. The entire eSignal experience has been much more than I had expected. Bravo!”
- T. Russell

Based on my positive experience with your people, I will most certainly recommend eSignal to any of my clients

“I recently signed up for eSignal's service. The young man who helped me, Jeff Werthman, was as helpful as a person could hope for. Although Jeff was not immediately able to help me with some problems I was experiencing loading charts, it was evident that he was going way above and beyond to try to find a solution for me. It was, after all, at the close of the markets on a Friday. He subsequently kept his word with regard to follow-up calls in a timely manner.

Then, on a Monday morning, I spoke with a young lady from your customer service department named Lori. She had my service up and running in practically no time at all and then spent a considerable amount of time making sure I was able to use your service the way I had hoped to.

Over that weekend, my IT guy and I spent many hours on the phone with several large companies with some of the worst customer service I've experienced in my whole career. These companies could learn many valuable lessons from the two people I mention here.

Based on my positive experience with your people, I will most certainly recommend eSignal to any of my clients who wish to receive live market data. Thank you. ”
- Gil Connelly
Connelly Futures Group, LLC

In terms of timeliness, reliability and analytic capabilities, eSignal rates with the best. Tech support is first class!

“I am an eSignal client who uses the real-time version of eSignal as the principal data source for my market activity. As a 27-year veteran of JPMorgan's trading businesses, I have been accustomed to the top available data providers and software applications, and, in terms of timeliness, reliability and analytic capabilities, eSignal rates with the best. Tech support is first class.”
- D. Mehta

Your tech reps are always most helpful!

“I have been investing/trading for over 47 years...a partner in two brokerage firms...had a seat on the American Stock Exchange...am now a private investor. eSignal is the best! Your tech reps are always most helpful and patient…sometimes spending a considerable amount of time and effort to help me overcome a complicated technical problem…Several ideas I passed along were incorporated in later "editions" of products.”
-Charles G.

I have found much more than a product at eSignal

“I have been using eSignal for several years now and can honestly say it is the best data available. The charting platform is easy to use. The data is clean and the graphics are excellent. I like many of the features, especially being able to switch time frames. I edit a chart in one time frame and then instantly my changes show up in another time frame. The support from eSignal is superb, thanks to everyone at eSignal. The people I was involved with initially and everyone thereafter have been top notch, professional, supportive and quick to respond to all my concerns. Many companies out there are touting their products, but I have found much more than a product at eSignal. I have found a group of individuals who are genuinely concerned about the success of their clients and always striving to make better products, as well go the extra mile for me, the customer. In this crazy, modern world it’s nice to have a company that really values its customers and staff and puts people first, instead of their wallet. I’m very grateful for that.”

Thank you,
Vincent Troncone, NY
(Webmaster of: www.pennies-from-heaven.us)